Shipping policy
At ALASTAIR WADE, we are committed to delivering premium New Zealand seafood to customers worldwide with fast, safe, and transparent shipping services. Below is our detailed shipping policy to ensure you enjoy a smooth and worry-free shopping experience.
1. Order Processing & Dispatch
All orders will be processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, our team will strictly inspect, package and arrange shipment in the shortest time, minimizing your waiting period.
2. International Shipping & Delivery Time
We provide global international shipping services for our New Zealand seafood products. The standard international delivery time is 7–14 business days, varying slightly according to destination country, regional logistics efficiency and customs clearance progress.
For customers with urgent needs, we support expedited shipping service. You can select the rush shipping option during checkout to shorten your delivery time.
3. Shipping Fees (No Hidden Charges)
All shipping costs are calculated in real time based on the total weight of your order and your delivery destination. The exact and final shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or related handling fees, which are independently determined and charged by the local customs authority of your receiving country.
These additional fees are the recipient’s responsibility. We highly recommend you check your local import regulations and relevant charging standards before placing an order to avoid unexpected costs.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt specialized high-strength, shockproof and fresh-keeping packaging materials for all products. Our customized packaging can effectively protect seafood products from extrusion, damage and deterioration during long-distance transportation, ensuring you receive fresh and intact goods.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to get full shipping protection and shop with complete peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and products immediately upon receiving your order. If you find packaging damage, leakage, deformation or product abnormality, please take photos or videos as evidence, refuse to sign for the package, and contact our customer service team promptly.
If you find any product quality problems after signing for the order, please submit a service request with valid evidence to our support team within 48 hours of delivery. We will verify the problem quickly and provide targeted solutions including refund, replacement and other after-sales services.
7. Customer Service Support
If you have any questions about order processing, shipping progress, customs clearance, freight charges or after-sales problems, our professional customer support team is always ready to help you. We will reply to your inquiry as soon as possible and solve your problems efficiently.
ALASTAIR WADE always adheres to the service tenet of freshness, safety and transparency. We keep optimizing our logistics and shipping system to bring you a reliable and pleasant seafood shopping experience!